1. What this policy covers
This policy applies to any purchase made on one of the websites published by Simon Lacroix, doing business as “Bonjour la toile”, listed in the site directory. It forms an integral part of our terms and conditions.
We sell only digital products and online services. No physical product is sold or shipped; there are therefore no shipping fees, no returns of goods and no customs duties.
2. Downloadable digital products
A downloadable digital product, such as a reading journal in PDF, is delivered immediately after payment. Where the nature of the product allows it, a free excerpt is offered on the product page so that you can judge its content before buying.
You may request a refund within fourteen (14) days of the purchase if the file is defective, unreadable or does not match its description. A refund for a simple change of mind remains possible within the same period, provided the file has not been downloaded more than once.
3. Content produced on demand
Some products are produced for you, from your answers, such as a report written to order. They are delivered within the time stated on their page. As long as production has not started, you may cancel and obtain a full refund. Once the content is delivered, a refund is granted only if it does not match what was announced; we first offer a correction.
4. Subscriptions
A subscription may be cancelled at any time from your account or by writing to us. Cancellation takes effect at the end of the period already paid, during which the service remains accessible. Periods already started are not refunded, except in the following cases:
- the service was unavailable for more than seventy-two (72) consecutive hours through our fault: the period is refunded pro rata;
- we withdraw the service or substantially change its features: the remaining period is refunded;
- a renewal was charged although you had cancelled before the due date: the renewal is refunded in full.
A first renewal charged by mistake and reported within seven (7) days is refunded without discussion.
5. Pay-what-you-want payments
Some products are offered at the price of your choosing, above a minimum. The part paid above the minimum is voluntary support; it is refunded together with the rest when the product itself is refunded, and not separately.
6. How to request a refund
Write to info@bonjourlatoile.net stating the site concerned, the email address used at payment, the date of purchase and the reason for your request. We acknowledge receipt within two business days and reply on the substance within five (5) business days.
7. Refund timing and method
A refund that is granted is issued within five (5) business days of our reply, by the same payment method as the purchase and in the same currency. The time it takes to appear on your statement then depends on your financial institution and on the payment provider, generally five to ten business days. We never refund in cash or to an account other than the original one.
8. Legal warranties
If you are a consumer within the meaning of Quebec's Consumer Protection Act, this policy is in addition to the legal warranties provided by that Act and does not replace them. A product or service that does not conform to its description may be refunded beyond the periods above, under the conditions provided by law.
9. Contact us
Simon Lacroix, doing business as “Bonjour la toile”
[[ADDRESS]], [[CITY]], Quebec
[[POSTAL_CODE]], Canada
Email: info@bonjourlatoile.net
Phone: [[PHONE]]